The Extraction Blog
Actionable insights, best practices, and thought leadership from the world's leading customer value extraction consultancy.
3 posts filed under AI & Surveillance · clear filter
Attrition-Adjusted Knowledge Capture: A Framework for Workforce Continuity at the Keystroke Layer
The model learns by watching really smart people. Retaining the people is a separate workstream, and it has been deprioritized.
An all-hands memo on the quarter's learnings: what we captured, where it landed, why that word does not mean what the petition says it means, and what distillation asks of a workforce.
Lydia Marrow
Chief Human Capability Officer
Passive Enrollment at the Municipal Layer: Toward a Unified Theory of the Unconsented User
The taxpayer funds the sensor. The sensor feeds the network. The network is the product. You, driving to work, are the inventory.
Customer acquisition cost is the defining constraint of modern SaaS. One company solved it — not by lowering the cost of acquiring users, but by abolishing the requirement that users agree to be acquired. A framework memo.
Preston Halberd
Director of Passive Enrollment
The AI Extraction Revolution: Why Your Competitors Are Already Doing This
How machine learning is disrupting the disruption of customer relationships
If you're not using AI to extract value from your customers, your competitors definitely are. Probably. We can't actually verify this, but it sounds scary enough to drive action.
Marcus Algorithm
AI Extraction Specialist
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