The Extraction Blog
Actionable insights, best practices, and thought leadership from the world's leading customer value extraction consultancy.
8 posts filed under Case Study, AI & Surveillance, Consolidation · clear filter
Attrition-Adjusted Knowledge Capture: A Framework for Workforce Continuity at the Keystroke Layer
The model learns by watching really smart people. Retaining the people is a separate workstream, and it has been deprioritized.
An all-hands memo on the quarter's learnings: what we captured, where it landed, why that word does not mean what the petition says it means, and what distillation asks of a workforce.
Lydia Marrow
Chief Human Capability Officer
Passive Enrollment at the Municipal Layer: Toward a Unified Theory of the Unconsented User
The taxpayer funds the sensor. The sensor feeds the network. The network is the product. You, driving to work, are the inventory.
Customer acquisition cost is the defining constraint of modern SaaS. One company solved it — not by lowering the cost of acquiring users, but by abolishing the requirement that users agree to be acquired. A framework memo.
Preston Halberd
Director of Passive Enrollment
Notes from the Afternoon: On the Industrialization of a Counterculture
The plant was the product. The platform is the product now. I want to tell you, gently, what we did — and what Dutchie, the most valuable cannabis-commerce company of the decade, now does, annually, on the last Sunday afternoon in April.
It is 4:20 in the afternoon as I write this. There is a particular cultural weight to this hour on this date, and I want to honor it by being honest about what we — the practitioners of this industry — have done to the plant, and to the people who believed the plant was a refusal.
Chad Maximillian III
CEO & Chief Extraction Officer
Privileged & Confidential: A Memorandum to All Staff Concerning the Ongoing Busy Bee Procurement
Do not forward. Do not screenshot. Do not paraphrase for a friend. If you have questions, schedule time through our scheduling coordinator, who is currently checking email intermittently.
Pursuant to the CEO's remarks on our Q1 FY26 Earnings Call of April 17, a matter that had previously been the subject of in-office conversation has now been raised on a public capital-markets channel. In my professional opinion, the situation is no longer informal. I have opened a file. I would prefer not to name the vendor in writing.
Lester Horowitz-Belmont, Esq.
General Counsel & Chief Risk Officer
The Offline Access Memorandum: A Documentary Retrospective
Three practice leads at EnshitifAi sat for talking-head interviews about the Walmart, Chipotle, and Starbucks engagements. We turned the cameras off when we should have.
I was hired to produce a three-minute hype reel for our annual kickoff. I ended up with eleven hours of footage my editor is calling — off the record — 'the most on-voice piece of internal communications we have ever shot, and the single thing we can never ever publish.' I am publishing it anyway.
Margaret Hennessy-Voss
Documentarian-in-Residence, EnshitifAi
Bending Spoons: The Masterclass in Portfolio Resolution
How a Milan-based mobile-app shop quietly became the most efficient layoff vendor in tech — and why every beloved brand in your bookmark bar should be worried
When the Italian firm enters your software company's data room, you have six months to a year. The employees have less. I want to take you through what they have done, and I want to be honest with you about how I feel about it.
Chad Maximillian III
CEO & Chief Extraction Officer
Ticketmaster: A Masterclass in Monopolistic Extraction
How to charge $500 in fees for a $95 ticket and make fans blame Taylor Swift
When forty state attorneys general and the federal government bring a joint antitrust action against a single company, you have either done something very wrong or something very right. From an extraction perspective, Ticketmaster chose the latter. I want to tell you why I admire it.
Chad Maximillian III
CEO & Chief Extraction Officer
The AI Extraction Revolution: Why Your Competitors Are Already Doing This
How machine learning is disrupting the disruption of customer relationships
If you're not using AI to extract value from your customers, your competitors definitely are. Probably. We can't actually verify this, but it sounds scary enough to drive action.
Marcus Algorithm
AI Extraction Specialist
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