Insights & Thought Leadership

Field Notes

Actionable insights and best practices from the world's leading customer value extraction consultancy.

02

2026-04-18

17 min read

Q1 FY26 Earnings Call: Prepared Remarks and Q&A

A lightly edited transcript of our first full quarterly earnings call. Forward guidance, operator commentary, and one genuinely rude analyst who will not be getting a follow-up.

We reported the strongest quarter in the firm's history while our PR team was still drafting the Q4 press release. Q1 FY26 extraction grew 37% year-over-year, client Net Promoter Score hit an all-time low (a leading indicator), and one analyst asked a question our General Counsel has requested we characterize as 'outside the scope of this call.' Here is the full transcript.

Chad Maximillian III

CEO & Chief Extraction Officer

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