The Extraction Blog
Actionable insights, best practices, and thought leadership from the world's leading customer value extraction consultancy.
6 posts filed under Industry Trends, AI & Surveillance · clear filter
Attrition-Adjusted Knowledge Capture: A Framework for Workforce Continuity at the Keystroke Layer
The model learns by watching really smart people. Retaining the people is a separate workstream, and it has been deprioritized.
An all-hands memo on the quarter's learnings: what we captured, where it landed, why that word does not mean what the petition says it means, and what distillation asks of a workforce.
Lydia Marrow
Chief Human Capability Officer
Passive Enrollment at the Municipal Layer: Toward a Unified Theory of the Unconsented User
The taxpayer funds the sensor. The sensor feeds the network. The network is the product. You, driving to work, are the inventory.
Customer acquisition cost is the defining constraint of modern SaaS. One company solved it — not by lowering the cost of acquiring users, but by abolishing the requirement that users agree to be acquired. A framework memo.
Preston Halberd
Director of Passive Enrollment
Q1 FY26 Earnings Call: Prepared Remarks and Q&A
A lightly edited transcript of our first full quarterly earnings call. Forward guidance, operator commentary, and one genuinely rude analyst who will not be getting a follow-up.
We reported the strongest quarter in the firm's history while our PR team was still drafting the Q4 press release. Q1 FY26 extraction grew 37% year-over-year, client Net Promoter Score hit an all-time low (a leading indicator), and one analyst asked a question our General Counsel has requested we characterize as 'outside the scope of this call.' Here is the full transcript.
Chad Maximillian III
CEO & Chief Extraction Officer
Leveraging Synergistic Extraction Paradigms: Our Q4 2024 Outlook
Moving the needle on customer value realization through holistic monetization frameworks
As we close out another transformative fiscal year, it's critical that we take a 30,000-foot view of the extraction landscape and align our go-forward strategy with emergent value-capture opportunities.
Chad Maximillian III
CEO & Chief Extraction Officer
The AI Extraction Revolution: Why Your Competitors Are Already Doing This
How machine learning is disrupting the disruption of customer relationships
If you're not using AI to extract value from your customers, your competitors definitely are. Probably. We can't actually verify this, but it sounds scary enough to drive action.
Marcus Algorithm
AI Extraction Specialist
2024 Enshittification Trend Report: The State of Platform Decay
An objective analysis of who's extracting what from whom
We analyzed 500+ platforms across 12 industries to understand the current state of enshittification. Spoiler: it's going great (for shareholders).
Diana Shrinkflation
Senior Package Reduction Analyst
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