The Extraction Blog
Actionable insights, best practices, and thought leadership from the world's leading customer value extraction consultancy.
8 posts filed under From the C-Suite, Consolidation · clear filter
Attrition-Adjusted Knowledge Capture: A Framework for Workforce Continuity at the Keystroke Layer
The model learns by watching really smart people. Retaining the people is a separate workstream, and it has been deprioritized.
An all-hands memo on the quarter's learnings: what we captured, where it landed, why that word does not mean what the petition says it means, and what distillation asks of a workforce.
Lydia Marrow
Chief Human Capability Officer
Notes from the Afternoon: On the Industrialization of a Counterculture
The plant was the product. The platform is the product now. I want to tell you, gently, what we did — and what Dutchie, the most valuable cannabis-commerce company of the decade, now does, annually, on the last Sunday afternoon in April.
It is 4:20 in the afternoon as I write this. There is a particular cultural weight to this hour on this date, and I want to honor it by being honest about what we — the practitioners of this industry — have done to the plant, and to the people who believed the plant was a refusal.
Chad Maximillian III
CEO & Chief Extraction Officer
Privileged & Confidential: A Memorandum to All Staff Concerning the Ongoing Busy Bee Procurement
Do not forward. Do not screenshot. Do not paraphrase for a friend. If you have questions, schedule time through our scheduling coordinator, who is currently checking email intermittently.
Pursuant to the CEO's remarks on our Q1 FY26 Earnings Call of April 17, a matter that had previously been the subject of in-office conversation has now been raised on a public capital-markets channel. In my professional opinion, the situation is no longer informal. I have opened a file. I would prefer not to name the vendor in writing.
Lester Horowitz-Belmont, Esq.
General Counsel & Chief Risk Officer
The 22 Points: A Note on the Craft of Legibility
Alex Karp has published, in twenty-two points, what most of us in this line of work have taken care not to say. I have read it. I want to talk about it — carefully, because it is important, and because Alex is a friend.
Alex and I agree on the substance. What Alex did this weekend that I want to talk about — carefully, because I think it is a lesson I want my own people to absorb — is that he wrote it down. And then he posted it. That is the craft error.
Chad Maximillian III
CEO & Chief Extraction Officer
Q1 FY26 Earnings Call: Prepared Remarks and Q&A
A lightly edited transcript of our first full quarterly earnings call. Forward guidance, operator commentary, and one genuinely rude analyst who will not be getting a follow-up.
We reported the strongest quarter in the firm's history while our PR team was still drafting the Q4 press release. Q1 FY26 extraction grew 37% year-over-year, client Net Promoter Score hit an all-time low (a leading indicator), and one analyst asked a question our General Counsel has requested we characterize as 'outside the scope of this call.' Here is the full transcript.
Chad Maximillian III
CEO & Chief Extraction Officer
Bending Spoons: The Masterclass in Portfolio Resolution
How a Milan-based mobile-app shop quietly became the most efficient layoff vendor in tech — and why every beloved brand in your bookmark bar should be worried
When the Italian firm enters your software company's data room, you have six months to a year. The employees have less. I want to take you through what they have done, and I want to be honest with you about how I feel about it.
Chad Maximillian III
CEO & Chief Extraction Officer
Ticketmaster: A Masterclass in Monopolistic Extraction
How to charge $500 in fees for a $95 ticket and make fans blame Taylor Swift
When forty state attorneys general and the federal government bring a joint antitrust action against a single company, you have either done something very wrong or something very right. From an extraction perspective, Ticketmaster chose the latter. I want to tell you why I admire it.
Chad Maximillian III
CEO & Chief Extraction Officer
Why We Founded EnshitifAi: A Letter From Our CEO
The origin story nobody asked for but you're getting anyway
Every great company starts with a simple observation. Ours was this: companies are leaving billions of dollars on the table by actually trying to make customers happy.
Chad Maximillian III
CEO & Chief Extraction Officer
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